Terms and rules of online sales of Tupa company

This statement was updated on April 23, 1400.

Dear user, please carefully consider the following items for optimal use of Tupa store services:

Users entering the Tupa Store website while using their personal profile, incentive plans and other services provided by Tupa Store means being aware of and accepting the terms and rules as well as how to use the services and services of Tupa Store. Note that placing an order at any time means that the user fully accepts all the conditions and rules of the Tupa store.

General rules

Note that all the principles and procedures of Tupa store are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user. If there are any changes in the rules, procedures and services of Tupa Store in the future, they will be published and updated on this page, and you agree that your continued use of the site means acceptance of any changes. .

Definition of customer or user

A customer or user is a person who registers an order or uses any service of Tupa store with her user information entered in the registration form.
Also, since Tupa Store is an online retail website, according to the e-commerce law, a customer or consumer is any person who buys goods or services for purposes other than business or professional occupation.

Electronic communications

When you use the Tupa Store services, place your online order or purchase, or send an email to Tupa Store, these communications are done electronically and if the request By complying with all the principles and procedures, you agree that Tupa Store will respond to your request electronically (via e-mail, text message service and other electronic services).
Also, the e-mail address and telephone numbers that the customer registers in her profile are the only official e-mail addresses and telephone numbers approved by the customer, and all the company’s correspondence and responses are made through them.
In order to inform about events, services and special services or promotions, it is possible for Tupa store to send emails or SMS to website members.

Privacy policies

Tupa Store respects and protects the private information of the people who use the site’s services.
Tupa Store undertakes to defend your privacy to the best of its ability and in this regard, to develop the technology required to make your use of the site more secure and safe. In fact, by using the Tupa store site, you show your satisfaction with this policy.
All contents available through any of the services of Tupa Store, such as text, graphics, logos, button icons, images, videos, downloadable and copyable items, data and all content produced by Tupa Store are considered part of the property of Tupa Store. and the right to use and publish all existing and available content is exclusive to Tupa Store and any use without obtaining written permission reserves the right of prosecution for Tupa Store. In addition, scripts, and names of services that can be provided through any of the services created by Tupa Store and registered trademarks are also owned by Tupa Store, and any use for commercial purposes is prosecuted. Users are not allowed to operate and use the list of products, technical specifications, prices and any use of derivatives of the Tupa website or any of the services or content, downloading or copying information for commercial purposes, any use of data mining, robots, or similar methods such as data collection and mining tools, and all such rights are expressly reserved by Tupa Store. In case of using any of the Tupa store services, users are responsible for maintaining the confidentiality of their account and password, and all the activities that are carried out under the user account or password are the responsibility of the users.
The only official authority approved by us to communicate with you is the official website of this site, https://tupa.ir. We do not contact you by any other method than sending letters from the official and confirmed addresses on the site. The website of Tupa store does not have any website with an address other than https://tupa.ir. To communicate, users can only use the addresses mentioned in the contact us section.

Registering, processing and sending orders

Working day means Saturday to Thursday of every week, excluding public holidays in Iran, and all orders placed during working days and the first day after the holiday are processed. Tupa store allows its customers to place orders 7 days a week and 24 hours a day.
All the orders registered on the Tupa store website are placed in the processing queue by sending a proforma invoice via email, as well as in the user panel. Tupa store always takes utmost care and effort in sending and delivering all registered orders. Despite this, if the stock of a product in the Tupa store ends, even after the customer places an order, the right to cancel the order or refund the order is reserved for the Tupa store, or the customer can replace the product with When finished, replace another product (if the price of the replacement product is lower than the price of the ordered product, Tupa store is obliged to pay the remaining amount, and also if the replacement product is more expensive, the customer is obliged to pay the remaining amount.
In case of a problem in the final processing of the shopping cart, such as the end of the product inventory or customer cancellation, the amount paid will be credited to the customer’s account within 24 to 48 working hours for internal transactions and 2 to 7 days for international transactions..
Tupa store is allowed to stop taking new orders without prior notice, and all orders registered before stopping taking orders will be processed and sent. Tupa Store reserves the right to stop selling all or part of the products for any reason, such as running out of stock without prior notice.
In case of any error regarding the price and riyal value of the goods available on the Tupa Store website, Tupa Store reserves the right to cancel the order and purchase made by the customer. Tupa deposits and returns the received funds to the account declared by the customer as soon as possible, and the customer accepts to be aware of this by entering the Tupa store website and will not have any claims in this regard.
Users must complete the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered, the recipient of the order must have an identification card with her when receiving the goods.

Product warranty

The warranty of the products that have a guarantee is from the manufacturer or importer of the same product, and the terms, conditions and duration of the warranty depend on the manufacturer or importer of the product. Also note that the products that have a warranty are mentioned in the description of that product.

Non-commitment of the Tupa site to third parties

If the orderer of the goods on the site has committed to a third party for the requested parts and accessories, and the delivery time of the goods is delayed due to unforeseen reasons, or the price changes, this trade unit does not accept any obligations.

Damage during shipping

Tupa store always tries its best to ensure that all orders reach its customers all over the country safely and without damage. Due to the safe and standard packaging of all shipments, delivery to any reliable shipping company chosen by the user means that any incident during shipping and delivery is the responsibility of the shipping company and Tupa Store Only if the shipping company approves the order and in order to facilitate follow-up, it will compensate the damage.
Damages caused by transportation must be reported to the after-sales service of Tupa store within 24 working hours after the delivery of the order, and the damaged goods must be reported to the after-sales service along with the official meeting report of the shipping company and all accessories and invoices. Tupa store to be sent.

Reviews, comments, communications and other content

Tupa store site may have links to other sites. These sites are not under the control of Tupa Store, and Tupa Store has no responsibility for the contents of these sites, including (and not limited to) other links that may be on these sites. The Tupa store website has provided these links for your convenience, and the existence of any of these links does not mean our endorsement or any kind of relationship with their operators. The sites that are linked in the advertisements or pages of the Tupa Store site are managed by people outside of the Tupa Store, so the Tupa Store site cannot guarantee them. You agree to be responsible for any possible damages and losses caused by viruses or other malicious files that may result from receiving and using data and files belonging to the linked sites on the Tupa store site.

  • Users who intend to post comments on the site must keep the following rules in mind:
  • It is obvious that if these rules are not observed in user comments, her/his comment will not be approved and as a result will not be displayed on the site.
  • However, Tupa Store is not responsible for the accuracy or inaccuracy of the opinions published in this section. Showing users’ comments on the site does not in any way mean the technical approval of Tupa Store about the contents of the comments. Therefore, respected users are requested not to make opinions the basis of their choices and decisions.
  • User reviews should include the strengths and weaknesses of the product in practical use and personal experience. To send a review, users should refrain from exaggerating and exaggerating the advantages or disadvantages of the product as much as possible. Otherwise, the review will not be approved.
  • A proper review is a review that does not consider only the disadvantages or only the advantages. Rather, realistically examine the advantages and disadvantages of each product together.
  • Considering the difference in the level of different products and the major difference in their prices, it is necessary to review each product according to its price, not in absolute terms.
  • In order to respect the time of site visitors and reviews, it is necessary for review writers to remove unnecessary content in their review and to include only necessary and useful content in their review as much as possible.
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  • Users posting comments are obliged to use respectful language and not insult other users, obviously any insult to a person or people will result in disapproval of the user’s comment.
  • All users have the right to publish their opinions on the site under the condition of observing the rules, so even if you find an opinion far from reality, biased or wrong, you should not address or criticize the commenter. Each user can only state her opinion and leave the judgment to the readers of the comments.
  • Users should not under any circumstances record the amount of “price” in the comment section or comment on the price. Avoid exaggerating or exaggerating the strengths or weaknesses of the product in your comments. Obviously, as much as possible, any exaggerated or far from reality opinion will not be approved.
  • Regarding the site’s responsibility for the links in it; Users should not post links to other sites in their comments. Users should be careful not to link (send) users to other sites as much as possible.
  • Only comments that are related to the desired product will be approved, so refrain from raising miscellaneous and unrelated discussions.
  • Users can comment on any section of the Tupa store in the relevant section, so please refrain from writing your review about the site or its services in the comments section.
  • Users should pay attention, do not register issues that they are not sure about or have doubts about in any way in the comments. and also refrain from republishing rumors or unreliable information about individual products.
  • It is forbidden to register personal contact information, including phone number or email address in the comments section, so please refrain from registering such contact information in your comments.
  • It is necessary for users to register content that is useful for site visitors and refrain from expressing any personal, irrelevant or unnecessary content in this section.
  • Users should keep in mind that the Tupa store considers it their right to edit the comments of users, but other edits that are made to comply with the mentioned rules will need the user’s permission before registering the comment.
  • Also, the opinions posted by users about the goods on the website are the personal experience or information of the people and do not create any responsibility for them or the Tupa store.


Tupa store makes the utmost effort and precision in order to provide all its services and in order to produce content, it uses original sources and references as well as product manufacturing companies. It should be noted that Tupa Store does not guarantee that the product descriptions or other content on the site are error-free. If the product offered by Tupa Store has any discrepancy with the information posted on the site, the only solution is to return the product before use and in its original condition.
The Tupa store website does not accept any responsibility regarding the deletion of its pages or dead links. The services of the site are provided as they are, and Tupa store site is under no circumstances responsible for the delay or non-functioning of the site, which can be caused by natural factors, manpower, internet problems, failure of computer equipment, telecommunications, etc..
All the contents of Tupa Store website are copyrighted and belong to the Tupa Store website.

Pricing policy

The pricing policy in Tupa store is based on the principles of customer orientation and respect for consumer rights. The prices offered for the goods in the Tupa store are the retail prices, which are often set by the manufacturer or the supplier of that product in an approved manner, and other goods are determined based on the model and specifications, as well as similar goods in the market.
With the utmost respect for users and due to the wide range of products, Tupa store cannot definitively announce the final price and inventory of the products before placing the order. In very rare cases, if there are fluctuations in the market or mistakes in pricing, if the order cannot be delivered, Tupa Store is obliged to inform the person who ordered it as soon as possible and cancel the order. It should be noted that if a product includes a price reduction after placing an order, the order will be updated and the new price will be applied. The price of all products is inclusive of value added tax, and the customer does not pay a separate amount for taxes and value added duties, and the costs of packaging, shipping and insurance of the goods depend on the conditions of the order, which are informed in the shopping cart form. It can be calculated separately.

Incredible offer incentive scheme

An incredible incentive plan is intended to create a good shopping experience for users, and a number of products with very special discounts compared to special sales are included daily in this section, and these products are only available for a limited time. It is possible to order. If an item is added to the cart the day before the surprise sale, and the item is in the surprise design at the time of processing, the surprise price will be applied. Also, no discount is given to the goods purchased in this plan. The price of sending an order for the amazing part is considered separate and fixed for each product and cannot be changed.


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Punitive measures

All the conditions and rules listed are applicable under normal conditions, and in case of force majeure, Tupa Store is not responsible.
Tupa store is committed to respecting users’ privacy, please inform us of any violations through the mentioned communication channels.

Methods of sending products

Sending by Tipax

Paying the shipping fee after the fare (when receiving the goods).
Fees are charged according to the pricing of Tipax company. The minimum cost of Tipax is 150,000 Rials for packages less than 4 kg. You can refer to the list of Tipax branches and contact them to get the necessary information about how to interact and receive goods by Tipax.

Express mail

This option is only suggested for cities where other transportation methods are not available.
The shipping cost will be calculated by the site and added to the customer’s invoice, and no other cost will be charged when the product is delivered.
Due to the fact that it is difficult to send some breakable goods by the post company, the sales unit may change the way of sending in coordination with the customer if it is not possible to send.

DHL Post

Paying the shipping fee after the fare (when receiving the goods).
For internaltional shipments we use DHL as the post service to send goods.

Customer’s desired freight

Paying the shipping fee after the fare (when receiving the goods).
This option is recommended for customers who buy in bulk or who live in cities that have limited shipping. If you choose this option, enter the name of the carrier you want along with the phone number of the Tehran office of the carrier in the description box on the account settlement page.